What is a common misconception about chatbots?

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A common misconception about chatbots is that they eliminate the need for human support. While chatbots are designed to automate interactions and provide assistance, they are not capable of handling all inquiries, especially complex or nuanced ones that require human empathy and critical thinking.

Chatbots excel at responding to frequently asked questions or simple queries, but they often lack the ability to understand context or manage situations that involve complex problem-solving. Therefore, in scenarios where a customer's issue is intricate or requires deeper understanding, human intervention remains vital. This complementarity is important in providing comprehensive customer service, suggesting that rather than replacing humans, chatbots can enhance support efforts by handling routine tasks, thus freeing up human agents to manage more complicated issues.

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